Delivery & Returns

HANSAN STUDIO ships worldwide.

 Local Delivery (Singapore)

• All Singapore orders are delivered via Ninja Van, unless otherwise stated.

• Tracking: Track your delivery status on Ninja Van’s website using the tracking number sent via SMS after dispatch.

• Re-delivery Request: If you did not receive a delivery failure message, please email shippercare_sg@ninjavan.co to arrange a re-delivery. (Check your junk/spam mailbox before contacting Ninja Van.)

• HANSAN STUDIO will not be liable for incorrect or incomplete addresses provided by customers. Additional charges may apply for re-delivery.

Local Shipping Options

 International Shipping

• International shipping charges are based on the weight of the items and will be calculated at checkout.

 Important Notes

• Complimentary Standard Courier is offered for single orders above $100.

• HANSAN STUDIO reserves the right to amend this policy and terms without prior notice.

 For any delivery inquiries, please contact us at cs@hansanstudio.com

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return:

• Item must be in the same condition you received it (unworn/unused, with tags, in original packaging).

• Receipt or proof of purchase is required.

 To start a return, contact us at cs@hansanstudio.com.

• Returns must be sent to the address provided after contacting us.

• Returns sent without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We will evaluate the issue and resolve it.

Exceptions / Non-returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers, plants)

• Custom/personalized products

• Personal care goods (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

Exchanges

• The fastest way to exchange is to return the item and place a new order once your return is approved.

• Exchanges are subject to stock availability.

EU Customers – 14 Day Cooling-off Period

If merchandise is shipped into the European Union, customers have the right to cancel or return their order within 14 days without providing a reason.

• Item must be in original condition (unworn/unused, with tags, in original packaging).

• Receipt or proof of purchase is required.

Refunds

• You will be notified once we’ve received and inspected your return. We will confirm whether the refund is approved.

• If approved, refunds will be processed automatically to your original payment method within 10 business days.

• Please note: banks or credit card companies may take additional time to process the refund.

• If 15 business days have passed since refund approval and you have not received it, please contact us at cs@hansanstudio.com